Refund policy

Return & Refund Policy

Thank you for shopping with Nordexa.
We want you to feel confident and satisfied with every purchase.

If for any reason you are not happy with your order, we’re here to help.

🔁 Returns

We accept returns within 30 days of delivery.

To be eligible for a return, products must be:

Used or damaged items may not be eligible for a refund.

To request a return, please contact our support team at:
support@nordexastore.com

Once your return is received and inspected, you will be notified by email.

If approved, your refund will be processed to the original payment method.

Refund processing times:
3–7 business days, depending on the payment provider.

Shipping costs are non-refundable.

If you need a different size, color or model, we are happy to assist.

Simply contact us at support@nordexastore.com
and we will help arrange an exchange.

Customers are responsible for return shipping costs.

Exceptions may apply in cases of:

In such cases, Nordexa will cover shipping.

Orders can be cancelled only if they have not yet been processed or shipped.

If your order has already been dispatched, please wait to receive it, then request a return.

If you received a damaged or defective product, notify us within 7 days of delivery.

We will replace it or refund you at no cost.

If you have not received a refund yet:

For returns, exchanges or any questions, please email us at:

We’re here to help.